Common questions

No. We set everything up and run it for you. You tell us what you need, check it before it goes live, and get on with running your business.

Joel at Noxvik. We use modern tools, including AI, to work faster, but a person checks everything before it goes live or goes out to your customers.

Yes. We can work with what you have or move you over to something better. Send us a message and we'll take a look.

Yes, if it's English, Konkani or Hindi. Joel speaks all three.

We're based in Swindon and happy to meet businesses in and around Swindon. Most of the work is done online, so we can work with businesses anywhere in the UK.

Everything a new or small business needs to be found and booked online, for £99 a month: an online booking page with email reminders, 100 texts a month, your Google profile set up and looked after, a review request to every customer and a reply to every review, listings on Bing, Apple Maps and Yell, and a short report every month. A website isn't included, but you can add one.

Monthly plans have a 3-month minimum. After that it's month to month, and you can cancel with 30 days' notice. One-off jobs, like building a website, have no contract.

Not on Online booking or Business Starter. One-off jobs, like a website or a Google profile set-up, are priced up front. You pay half at the start and half when it goes live.

Yes. Once it's paid for, the words and pictures we make for it are yours. If you want to take your website and web address somewhere else, there's a one-off £50 hand-over fee, or it's free after 12 months of website care.

After the first 3 months, give us 30 days' notice. We hand over your website and web address, and you can have a copy of your booking data, such as your customer list and bookings.

No, and be careful of anyone who does. We do the things that help: a complete, active Google profile, a good website, easy booking and asking every customer for an honest review. Results depend on your business.

Never. Every customer gets the same honest request. Fake reviews, paying for reviews and hiding unhappy customers from Google are all against the law in the UK, and we won't do any of them.

We can't remove genuine reviews, and we wouldn't. If a review breaks Google's rules, for example it's fake or abusive, we can report it for you. Google makes the final decision.

No. You stay the owner. We're added as a manager, and you can remove us at any time.

Only customers who've actually been to you, and only if you choose texts. Every marketing text has a simple way to opt out, and we honour every opt-out.

No. The booking page opens in their phone's web browser, like any website.

Yes. Each member of staff can have their own calendar, so customers pick the person and the time. Avlon's has two barbers set up this way.

Yes. Nothing changes for customers who prefer to ring or walk in. We show you how to add those bookings so the times don't clash.

It depends on the size of the site and how quickly we get your photos and details. We agree a date with you before we start, and you check everything before it goes live.

Your services and prices, opening hours, logo if you have one, and some real photos of your work and your premises. We write the words with you.

Most owners would rather we did it. Website care includes 1 small change a month, and extra small changes are £20 each.